Question 1

Do the prices include VAT?

Accepted Answer

Yes. All prices shown in the store include 15% VAT, and the VAT amount is itemised in your order summary and invoice.

Question 2

How much is shipping?

Accepted Answer

Shipping is free on orders of SAR 200 or more. Below that, a flat SAR 25 applies. DHL Express adds SAR 20.

Question 3

Which carriers do you use?

Accepted Answer

SMSA, Aramex, Naqel Express and DHL Express. All orders are shipped to your address; pickup is not currently available.

Question 4

Is cash on delivery available?

Accepted Answer

Cash on delivery is available for orders under SAR 5,000, for customers with at least 5 completed orders totalling SAR 3,000 or more in the last 12 months.

Question 5

How do I get a multi-item quotation?

Accepted Answer

Use the quotation page to select products and quantities, and optionally request a discount. Our team reviews and approves it, then emails you the final quotation.

Question 6

How do I open a business account?

Accepted Answer

Register and choose the company account type, then upload your CR, VAT certificate and national address. Once approved, business pricing and agreed payment terms are activated.

Question 7

How long does delivery take?

Accepted Answer

Typically 1–3 working days within the Eastern Province and 2–5 working days elsewhere in the Kingdom, depending on the items and carrier.

Question 8

Can I return a product?

Accepted Answer

Yes, within 7 days of delivery if the item is unused and in its original packaging. Special-order items are excluded.

الأسئلة الشائعة

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كيف أفتح حساب شركة؟

ما مدة التوصيل؟

هل يمكنني إرجاع منتج؟